If your team has Billing or Account specific questions, you’ve come to the right place. Frequently asked questions are listed below.
If you still have any outstanding questions, feel free to email us at firstname.lastname@example.org or email@example.com
How do I get in touch with the Rigor Accounting / Billing Department?
We can be reached via email at firstname.lastname@example.org
What is Rigor’s Billing Address?
3423 Piedmont Rd. NE
What type of payments does Rigor accept?
We accept direct deposit, credit cards, and checks.
Which credit cards are accepted?
Rigor accepts all major credit cards.
My credit card was declined
Has your credit card expired? Has your billing information changed? Have you exceeded your spending limit? These are a few of the questions we recommend our customers asking themselves after their credit card is declined. If these questions do not fix the issue, please email us at email@example.com.
What if I want to change my method of payment?
Please contact us at firstname.lastname@example.org.
When do I need to pay for our account?
Unless explicitly stated otherwise, Rigor expects all invoices to be paid within 30 days of the invoice/renewal date.
Will my contract automatically renew?
Yes. We do this so that customers experience a seamless transition to a new term with no pauses to their account. As stated in our terms of service (http://rigor.com/terms-of-service), your contract will automatically be renewed unless stated otherwise in writing at least 30 days prior to renewal.
What if I want to cancel my account before my next renewal date?
Users are able to cancel their subscription at any time during their contract by contacting Rigor. However, services and payment will not cease until the end of your contract date. At that point, the renewal and services will be canceled.
What if I want to cancel my account?
Please inform your Client Success Manager at email@example.com or notify the Accounting department at firstname.lastname@example.org.
Is my payment information safe?
Absolutely. We process credit card payments through a secure application called Chargify.
Who can supply me with the latest contract?
The Client Success Manager (email@example.com) can provide you with the latest contract.
Who can provide me the Terms & Conditions or End User Licensing Agreement?
The Client Success Manager (firstname.lastname@example.org) can provide these documents, or you can visit: http://rigor.com/terms-of-service
I want to expand/decrease the licensing for my account. Who do I contact?
The Client Success Manager (email@example.com) is your best point of contact for these questions.
Can I refer someone to Rigor?
Yes. Please fill out our Client Referral Form or contact your Client Success Manager, Daniel Marsh (firstname.lastname@example.org) for additional details.