At Rigor, we provide crucial data to help our clients ensure that their websites are running smoothly. When issues arise, we recognize that it can sometimes be difficult to figure out where to begin troubleshooting. In order to make your experience using Rigor as easy as possible, and to ultimately save you time, we’ve created a series of troubleshooting checklists for the most common support issues.
Here’s what to look for when digging a little deeper into a waterfall chart for a failed run in Real Browser checks:
- Run page and domain performance reports to see if this is regular behavior
- E.g. If the alert was related to a timeout that began 2 days earlier, run a page performance report for ‘page load time’ for at least the past 1-2 weeks
Run an Uptime check to see if it exhibits similar load times
- Check with your CDN provider to see if there were any issues during the affected timeframe
For more info about how Rigor’s alerts work, check out this handy guide: https://help.rigor.com/hc/en-us/articles/115004951468-Alerting-Guide
Still running into issues? Contact Rigor Support with the information you’ve uncovered from following the steps above.
Download this checklist here: