Whether you have a quick question or need personalized technical help, we want to make sure it’s easy for you to reach a real person on our team.
Here are the quickest ways to get in touch:
- Email email@example.com
- Click the ? icon in the bottom right corner of the app to start a new convsersation via chat
What information should I include in my request?
Let us know any questions you have or issues you’re experiencing. Here are some examples of things you can include that will help us troubleshoot:
- URLs of pages in the application where things aren’t working as expected
- Names of checks or URLs for checks that need attention
How soon should I expect a reply?
Our normal support hours are Monday - Friday, 9 AM to 6 PM ET. During our normal hours of operation we review all incoming requests within 15 minutes, and you should expect a reply within an hour of submitting the request.
If we receive your request after normal support hours we will do our best to reply as quickly as possible.
Can I speak to a real person at Rigor on the phone?
Absolutely. We love having support conversations via email, but we’re always happy to schedule a phone call to discuss a question or issue.
If you’d like to speak with someone on our team:
- Email firstname.lastname@example.org with a topic you’d like to discuss and a time that works for you